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Maintenance Contract
Computer network support and maintenance is as vital as maintenance on your car - it should be treated as an ongoing exercise.
This will allow you trouble free computing and fast, efficient responses if you do have problems. A well maintained computer,
laptop, network or server is easier to fix in the event of a problem if maintenance over its lifespan has been kept to a high
level. Equipment lasts longer and does more for you if well maintained.
Maintenance of Your Individual Computer
A properly configured machine that is dedicated to the tasks you require will have far fewer problems than a machine that:
Is used for many different purposes.
Often downloads and installs programs from the Internet.
We suggest for each machine:
Decide exactly what you require from your PC and keep this as streamlined as possible
Ensure you have fully licensed copies of its operating system (usually MS Windows for a PC ) and any other software you need
Ensure correct installation procedures and good configuration to allow you to build a stable system
If access to the internet is required, your PC is vulnerable to attack in many different forms
1. Malicious software and viruses
2. From hackers who wish to access your PC directly.
Their main objective may be the data stored on it but usually it is to use your PC as a relay for numerous e-mail spam that if
traced appears to come from your computer rather than the illegal originators.
Ensure:
Anti-Virus software is fitted to prevent malicious programs entering the PC (mainly via e-mails) and also to help scan the
PC from time to time for viruses.
Your Anti-Virus software is kept up to date - If not updated with the latest Virus information then your PC is increasingly
vulnerable to attack.
You fit a firewall against hackers - This can be a software version for a PC or a hardware version for a server that is a hub
for a network.
Set up a routine for on-going maintenance of your computer:
Disk defragmenting will help keep data together on your disk and so prevent unnecessary slower processing speed.
Deleting files & emptying your recycle bin often will help keep your PC tidy.
Regularly download updates from the internet to keep your Anti-Virus and operating system software up to date. (You can even
set this up automatically in many cases).
Whilst some of the issues with network and server support and maintenance are similar to PCs, a central problem can cripple
your entire network. A more rigorous and proactive approach is advisable to prevent problems before they happen.
We recommend in particular:
Regular checks on disk space as these can fill up rapidly Checks on event logs to foresee problems Security checks to ensure
ongoing protection of your system and data.
Antivirus and software patch updates.
Internet usage checks.
Configuration of, particularly new, users to maximize efficiency and staff time.
How Hotspeed can help you:
We would like to help your company to reduce your I.T. expenditure by proposing a well structured maintenance contract. Based
on market survey, most I.T. staffs are idle 60%-80% during their employment. In addition, they are taking home more than
$30,000 per annum excluding staff benefits such as annual leave, medical/sick leave, bonuses, etc.
Hotspeed maintenance contract proposals (Response time: 2 to 4 working hours):
a) Time-Based, unlimited workstations, printers, file servers (per annum).
b) Unlimited service calls (per annum).
How you will benefit from Hotspeed maintenance contract:
You have access to the expertise of the entire company instead of one I.T. personnel.
Reduce downtime, maintain continuity. Hotspeed document all your company I.T. equipment and software configuration.
No need to re-familiarize as with the turnaround of I.T. personnel.
Achieve between 50% to 80% annual savings.
Please
mail sales@hotspeed.com.sg
for more information.
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